Due to the hygienic standards and personal nature of our products, we cannot accept any returns or exchanges on products that have been opened. If your order(s) are still in their original packaging, we are accommodating exchanges and returns on a case-by-case basis. To request a return shipping label for your unopened product(s), you must contact us within 14 days of receipt based on the tracking information provided by the shipping carrier.
Refunds will be issued within 2-3 business days upon receiving the return shipment. To accommodate these special requests, a restocking fee of $5 and the return postage will be deducted from the refund.
Once you have clicked on the “confirm” button, it might be not possible to edit or cancel your order. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis. Replacement of products and credits to the User’s account for products claimed as damaged or not received are subject to G/A/P investigation and discretion.
The risk of loss and title for such items pass to the User upon our delivery to the carrier. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered. In such case G/A/P will not make any refunds and will not resend the product.
G/A/P will review replacement/return requests only (a) if there will be missing or broken product, or a print error if it is G/A/P fault and (b) if G/A/P receives a complaint within 30 days from the day the product was delivered to the Customer (or within 30 days after the estimated delivery date, if the product is missing).
For more information, please contact (310)525-1145 / firstname.lastname@example.org